Let customers speak for us
from 268 reviewsBought the New Yorker 12 years ago - have worn it death. Spoke to Oska and decided on the Fino New Yorker - it is the most gorgeous hat ever! Thanks

Delivered as promised. Fits perfectly. Great communication as well.

I had been doing a lot of research to find this exact hat. The Australian is not your traditional Panama hat, However, it is a true Ecuadorian hand made hat, the style fits me well, and it’s exactly what I was looking for.
I contacted Truffaux with questions and the responses were such that I felt I couldn’t go wrong ordering from this business. They pride themselves in making sure you get the correct fit, tell you what to expect, and make sure your hat stays looking good for a long time.
The box this hat was sent in was sturdy and protected it well, however, because the brim of the hat is arched, the way it laid in the box it flattened the brim and messed up the overall appearance. I believe it will straighten out but I’ll need to work with it to make sure of that.
I would have loved to have this hat in a finer weave but Truffaux assured me this weave is best for this hat.
I’m looking for to wearing this hat for a long time.

Top quality hat and very comfortable to wear! Super quick delivery half way across the world.

The hat is beautiful; well made, well styled, looks great on me. I'm very happy that I found Truffaux.
Oska was super helpful, too, in ensuring that I received the hat in good nick. I live in rural Mexico and some standard shipping methods don't work for me. After explaining this to Oska, he was more than helpful, working with me to find a method that ensured I received the parcel. Do take Oska's sizing advice. While his recommendation was for a size larger than what I normally would wear, I didn't regret taking the advice. The hat fits really well. Thanks again to Oska for your help.
Many thanks to Oska.

Oska was great at suggesting hats for me from photos I sent and ultimately I chose the Golden Traveller. More emails went back and forth over sizing and then a very well packed hat travelled halfway round the world to me, arriving completely unscathed by it's trip. I'm delighted with it and with the service I received from Truffaux and would recommend them to anyone looking for a new hat.

It is really a great hat. After consulting Oska what might fit me well, I decided to go along with his recommendation and it does fit perfectly. Just a handsome great hat. Thanks alot Oska.

The New Yorker is a gorgeous and fantastic hat, don't hesitate! It makes you feel fabulous but its not too posh. It cools your head down, is very confortable to wear, the straw absorbs the sweat. Perfect!
The great interaction with Oksa helped the decission, shipping (around the world) was no problem, the hat arrived in perfect condition. I am very happy!

Handsome hat in just the right size and light as a feather. It arrived halfway across the globe quickly and well packed. Good experience all around.

I got the best Panama hat I have ever had from Truffaux. It exceeds my high expectations. And that is not the only reason I am writing this review. I am pretty fussy, and what I truly appreciated was Oska Truffaux's obvious personal concern that it be the right hat in the right size for me. I picked Truffaux because their web site is impressive about hat making and sizing. And I was right!!

Oksa was very helpful in answering my questions about selecting a panama and sizing. I went with the Cuban at his recommendation and man, it is an amazing hat! It suits my head shape perfectly, I've received lots of compliments on it, but most importantly, it is very light and cools my head astonishingly well. Just the slightest breeze and I've got instant a/c. Thanks Oksa!

I love a panama hat, and have many I rotate through, but don't like travelling with them because they get bent out of shape so easily.
A YouTube search on how to travel with hats led me to Oska's shop and my purchase of The Traveller, which arrived just in time for a 2 week trip to Japan and France.
The hat looks great, fits well (thanks to Oska's email assistance) and handles the rigours of travel better than I thought it would, springing back to shape from all manner of mis-treatment.
Great value for the price, I thoroughly recommend Oska and his hats, especially The Traveller.

The buying process was unbelievable. Placed an order and rapidly received a personal response asking if I had ordered the correct size. Sent in my measurements and it turned out I needed a size larger than what I had ordered. Who knew that hats shrink!
A week or so later the hat was in my hands. Quick considering that it had to make it from Australia to the United States. Tried it on, too big! My wife handed me an envelope which contained foam shims. Three of these and a perfect fit which will allow for shrinkage (hat, not my brain).
Wore it today for the first time other than trying it on. Hardly noticed it was there. Super comfortable. Looks good too!
If you want a piece of garbage with no customer service I guess there is Amazon.
If you want a great hat that will fit, you are in the right place!

Just arrived - absolutely amazing hat! And, I can’t say enough about how helpful Oska was in finding me the right hat, and his customer service is extraordinary. I’ll be buying more.


GET THE RIGHT HAT FIRST TIME
Skip the stress of wondering if it will look great, fit right and arrive safely. With 20 years of global shipping experience, I’ve mastered the art of pairing the perfect style and size, then delivering it to your door in pristine condition.
No one does it better, and tens of thousands of satisfied customers attest to my unmatched personal expertise.
Beware of Scam Sites
Over the years, as Truffaux has grown, something unexpected and oddly flattering has happened — we’ve been copied. So now, you have to not only look out for the cheap tourist hats, but also places masquerading as reputable manufacturers. It is a tricky time.
All across the internet, you’ll now find fake websites pretending to sell our hats — especially the beloved New Yorker. There are pictures of me all over their webpages, they mimic our descriptions, and undercut our prices in ways too good to be true. That’s because they are.
All of these sites are carefully constructed scams - selling hats from reputable manufacturers, but delivering cheap Chinese paper junk. Then you go through the rounds of refunds and discounts, until you finally give up, and they keep your money. They do not have any of the hats they are advertising - but they are very convincing.
💡 A Compliment in Disguise
Honestly, I take it as a compliment. If people are copying you, you must be doing something right. But still, I want you to know exactly where you are.
You're in the right place.
This is the home of Truffaux. Every hat you see here is made with care, designed with integrity, and backed by years of love, obsession, and adventure.
We fit them by hand. We pack them ourselves. We speak to you like real humans. And we stand behind every crown and brim we send into the world.
🚫 Scam Sites to Avoid
We’re working hard to take them down (which is almost impossible), but for now, please steer clear of these sites:
randshatworks.com – Uses our photos and descriptions without permission. Not associated with Truffaux in any way.
various Amazon & eBay listings – Some second-hand hats are genuine, but many are fake or incorrectly described.
Feel free to send us links if you're unsure.
✔️ How to Know It's a Real Truffaux Hat
We only sell through www.truffaux.com and our flagship store in Olinda, Australia and selected retailers.
Every hat comes with our Truffaux badge, custom-fitted care, and a touch of magic.
If you’re ever uncertain, email us. We love talking hats, and we’ll tell you if it’s real.